Privacy

Scholastico privacy policy

This policy effective Aug 1, 2015

At Scholastico, we are committed to protecting your privacy and collecting only the minimum about of information needed to provide our software and services (referred to as “Services”).  Our goal is to have the best and the most understandable privacy policy possible. 

Your use of the Services indicates you agree to this policy and our terms of use.

Summary

Nothing in this policy contradicts the following statements:

  1. We collect only the minimal amount of personally-identifiable information in order to provide our Services.
  2. We do not sell your personal info to advertisers or other third parties.
  3. We share your personal info only when legally required, or when reasonably necessary to prevent harm in an emergency situation.
  4. We retain your personal info for no more than 30 days after you request deletion.

Complete terms

As used in this policy, “Personal Info” is data that can identify a particular person. Aggregate data isn’t considered Personal Info.

1. Scholastico never collects your Personal Info except in ways you would expect: to communicate with you and to provide our Services

To improve the Services and your experience on our site, we may collect aggregate usage data from the Services and our website, including number of page views, visitor browser types, operating systems, or the links clicked to navigate to and from our site. Our public-facing website uses tools such as Twitter and Google Analytics to understand how customers find and use our websites.  Most browsers allow you to refuse cookies or disable them.  Learn how to opt out by visiting Cookie Control.  Opting out of cookies on our site will not diminish your use of the Services.

We use Braintree Payments (a PayPal company) to process payments. Scholastico does not store your credit card or billing information.  Your payment information and communication with Braintree and PayPal is subject to their privacy policy.

We use MailChimp to manage our newsletter and other email lists. There’s no third-party tracking in messages we send through MailChimp besides MailChimp’s own analytics, which may aggregate how many subscribers open a message or click the links inside. For more details, view MailChimp’s privacy policy.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of the newsletter. You can also email info@scholastico.com to update your email address, or to request that we delete your email.

We use administrative, technical, and physical safeguards to protect information in our possession and control against foreseeable hazards. This may include collecting data such as geographic location or IP address if necessary to prevent unauthorized password resets or to protect your data against attacks or intrusions.

2. Scholastico never sells your email address or any other Personal Info you volunteer

We don’t receive payment in cash or in kind from third parties in exchange for your Personal Info.

3. Scholastico shares your Personal Info only in specific circumstances

There are a few, rare circumstances when we may have to share your Personal Info either to obey the law or protect our rights. We’ll share your Personal Info only to comply with laws or legally enforceable requests, to enforce our own rights and contracts with users or third parties, or to prevent harm to others and their property in an emergency situation.

In all instances, we’ll share the minimum info necessary to meet the immediate need and inform you of our disclosure when legally and practically possible.

4. Scholastico retains the Personal Info you volunteer for one month or less

We remove your Personal Info from our records within 30 days of any request to do so. In most cases, you can easily and immediately purge your own data from our system.

Types of Scholastico Users

We have two types of users, and we treat their data differently.  This is important, since many of our end users are children.  This section will explain the difference between Scholastico Customers and End Users of our Services (including children).  

Scholastico Customers and potential customers

Many of our clients are schools. Our customers are adults, such as a principal or secretary who signs up their school for Scholastico services.  

When a customer signs up for Scholastico services, or requests additional information, we collect the minimum amount of personally-identifiable information in order to communicate with them and (if needed) process their payments.  

We use Google Analytics on our public-facing websites (such as scholastico.com and ecoballot.com) in order to understand the needs of our clients and potential customer and to improve the design of our websites.  You may opt out of Google Analytics.  Visitors to our public-facing website can opt out of having any data collected by using the Google Analytics Opt-out Browser Add-on. Twitter also has instructions on opting out of targeted advertisements. Opting out of Analytics will not negatively affect your use of our public-facing websites.  For more information, see the Google Analytics privacy policy.

We use WordPress on our public-facing blogs and help files in order to allow commenting and discussion.  Wordpress users who comment on our blogs may be subject to the WordPress privacy policy.

Our public-facing web sites and blogs include social media features, such as the Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.  The pages used by Scholastico End Users, including children, do not include such social media features or widgets.

End users of the Scholastico Services, including children

When a customer configures their Services, they may create accounts for other users.  These typically include “admins” or “sub-admins” – trusted people, like a school secretary or student government president, who will help administer the use of the Services.  These accounts hold a minimum of Personal Info to provide authentication; typically only name, username, and email address.

When a customer or their sub-admin configures their Services, they will create accounts for end users.  These typically include accounts for students, parents, teachers, voters, or other users.  These accounts use the minimum amount of personally identifiable data possible in order to provide the services.    

Scholastico does not use Google Analytics or any other type of data analysis on the end users of our services.  We do not retain tracking information or usage patterns of end users.

Scholastico does not collect data about end users or ask end users for additional information aside from the requested Services.  We do not request, prompt or encourage end users to provide any additional information about themselves.  

The data stored in Scholastico about the end users is provided by the Customer or the sub-admin.  It is owned by the Customer.  Scholastico will not use it except to provide requested Services.

The data about end users can be easily purged by the Customer at any time, using the available purge tools.  Purged data is not retained.

End user data will never be shared with any third party, except in rare circumstances as outlined in section 3, above.

Specific Data Collected

In order to contact and bill customers, we typically collect their name, email address, billing address, details about their school or organization, and time zone.

In order to provide the Services, the customers will typically upload this personal information about their end users:

Ecoballot Voting Services: voter name, voter email, candidate name (and optionally, additional candidate information such as photo or biography)

After-School Activity Services: student name, student grade level, parent name, parent email

Parent-Teacher Conference Services: student name, parent name, parent email, teacher name, teacher email

Student-Teacher Feedback Survey Services: student name, student email, teacher name, teacher email

In addition, Customers will typically add non-personally identifiable information such as course names, course identification numbers, household identification numbers, or usernames.  It is the responsibility of the Customer to ensure that the data they are using were collected in compliance with local regulations.  

Testimonials

We generally only post customer testimonials on our web site after removing all personally identifiable information aside from first name.  We will only post personally-identifiable testimonials with explicit written permission from the author.  If you want your testimonial removed, please contact us at info@scholastico.com

Changes to this policy

We may make small, inconsequential changes to this policy with or without notice to you, so you’re encouraged to review the policy from time to time. Substantive changes to this policy will be posted on our blog, emailed to users who subscribe to the Scholastico newsletter and to those who submit a request to info@scholastico.com

If Scholastico becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Contact

You can contact us at info@scholastico.com or via the Contact Us form on our website if you have any questions about this policy.

How Scholastico Complies with the EU Safe Harbor and the US-Swiss Safe Harbor Principles

Our privacy policy informs you about our information practices.  Our website has our contact information clearly displayed.  We only use data for the purposes our users would expect. We do not disclose data with any third parties, except as outlined in our policy, above.  Scholastico takes reasonable precautions to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction, including administrative, technical, and physical safeguards.

We use the minimal amount of personally identifiable data possible in order to conduct our services.  The data we collect will only be processed for the purpose indicated at the time of collection, chiefly to contact you.  The data provided to Scholastico by our customers will only be processed to provide the expected services.

Scholastico customers can access their information at any time through the dashboard on their account, and can update or edit it as needed.  They can delete all or part of their data with convenient data purge tools.  

We collect no data that is considered sensitive, including personal information specifying medical or health conditions, personal sexuality, racial or ethnic origin, political opinions, religious, ideological or trade union-related views or activities, or information on social security measures or administrative or criminal proceedings and sanctions.  

Scholastico has established internal mechanisms to verify its ongoing adherence to its Privacy Policy. Scholastico encourages individuals affected by its Privacy Policy to raise any concerns about the processing of their personal information by contacting Scholastico at the address indicated in the Privacy Policy, by emailing info@scholastico.com, or by using the Contact Us feature of the Scholastico website. 

Scholastico will seek to resolve any concerns and will utilize a third-party private sector dispute organization as the independent recourse mechanism available to investigate unresolved complaints.

For more information, please visit the FTC page on Safe Harbor Compliance

How Scholastico Complies with COPPA (Children’s Online Privacy Protection Act)

Scholastico provides some services to schools, such as student government election ballots or student-teacher feedback surveys which may be used by children.  Most Scholastico services end users are teachers, parents, or school employees.  Scholastico customers (as defined in our privacy policy) own and control the information about the end users at their school, including data about children.  We use the minimal amount of personally identifiable data possible in order to conduct our services.  For children, we may store their name, email address, grade level, and information about the teachers they have or the classes they take.  This information is provided by our customers (not by children directly) and only used to provide the services our customers expect.  The Personal Info data we store is about children, provided by adults, and not data from children.  

Scholastico provides Services for the use and benefit of the school (or organization, if the customer is not an educational institution.)  We do not use the Personal Info for any other commercial purpose, or share it with any third party.  We presume that the school’s authorization for the collection and use of their students’ Personal Info is based on the school having obtained the parents’ consent.  The types of data collected are outlined in our privacy policy, which is publicly available.  In addition, our help files give more detailed technical description of the data we collect and are also publicly available.  We encourage schools to share the link to our privacy policy with their school community.

The Services used by end users, including children, are accessed via a password or authentication token, and are not open to the general public.  We do not use cookies or other types of tracking mechanisms on these Services.  Children do not need to visit our public-facing website in order to use the Service.

The data submitted by children are stored in aggregate, and not visibly connected to their names or accounts.  The votes children cast in school elections are usually (depending on the school’s election rules and regulations) completely anonymous.  The feedback they provide to teachers is designed to be anonymous.  Students are not intended to include their names or other Personal Info on feedback they submit to their teachers.  This data is shared with the teacher, and (depending on the school’s feedback policies) with the school administration.  It is not shared with any third parties or used for any purpose other than as expected by the customer.

Scholastico’s customers are in charge of collecting, maintaining, and uploading the data to Scholastico’s servers.  

Scholastico takes reasonable precautions to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction, including administrative, technical, and physical safeguards.

Scholastico customers can access their information at any time through the dashboard on their account, and can update or edit it as needed.  They can delete all or part of their data with convenient data purge tools.

For more information, please visit the FTC’s FAQ on COPPA compliance.

Creative Commons License
This privacy policy is licensed under a Creative Commons Attribution 4.0 International License.  Portions were adapted with permission from the privacy policy of Disconnect.  We thank Disconnect and Codi Mills for their support.